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I think you want to pull E-mail replies into CRM, it must work for you.
You may use this route https://your_domain/laravel-crm/admin/mail/inbound-parse
Can you please help us with the screenshot so that we can understand the issue in a better manner?
@harjinderkaur I have one more query , should i do sso login inside crm , please ASAP
@harjinderkaur No, SSO is not available in the krayin crm