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    edmund.ciego7

    @edmund.ciego7

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    Latest posts made by edmund.ciego7

    • Issue with Receiving Emails - Bounce Back Error

      Hello Krayin CRM Support Team,

      I am encountering a problem with receiving emails in my Krayin CRM setup. While I can successfully send emails from the system, I am not receiving any replies or test emails.

      I am getting a bounce-back message with the following error:

      550 5.1.1 1742191817@streetsideco.com: Recipient address rejected: User unknown in virtual mailbox table
      I believe the correct email address for my setup should be sales@streetsideco.com.

      I would appreciate your help in resolving this issue. Could you please advise on:

      What is the correct way to configure the receiving email address within Krayin CRM to use sales@streetsideco.com? Is there a specific setting or mailbox I need to configure within the CRM?
      Is the email address 1742191817@streetsideco.com something Krayin CRM is trying to use internally? If so, how can I ensure it's correctly mapped or prevent its use if it's incorrect?
      Based on my .env configuration, is the MAIL_ENCRYPTION setting of SSL correct for port 587, or should it be TLS or STARTTLS?
      I have also noticed that the reply-to address on my sent emails sometimes differs from the sales@streetsideco.com configured in MAIL_REPLYTO_ADDRESS. Could there be another setting within Krayin CRM that is causing this?
      Thank you for your assistance.
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      posted in General Discussion
      E
      edmund.ciego7